Refund policy

Return & Refund Policy

At AVAR Studios, we are committed to creating timeless garments of exceptional quality. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unworn, unwashed, and unused.
Have all original tags attached.
Be in its original packaging.
Be free from perfume, makeup, stains, odours, or any signs of wear.

Items that do not meet these conditions may be returned to the customer.

Non-Returnable Items

The following items cannot be returned or exchanged:

Sale or clearance items.
Gift cards.
Custom-made or personalised garments.
Items marked as Final Sale.

How to Request a Return

To start a return, please email us at support@avarstudios.com within 14 days of receiving your order.

Please include:

Your order number.
The item(s) you wish to return.
The reason for your return.

Our team will provide return instructions once your request has been approved.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was sent.
The item arrived damaged.
The item is defective.

We recommend using a tracked shipping service, as AVAR Studios cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges only for:

Defective items.
Damaged items.
Incorrect items received.

If you require a different size or colour, we recommend returning your eligible item for a refund and placing a new order (subject to stock availability).